Privacy Policy

Welcome to The Poshak Shop ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or when you participate in activities on the website.

• Personal Information: Name, email address, phone number, shipping address, and billing address.
• Order Information: Products purchased, order history, and payment status.
• Device & Usage Data: IP address, browser type, device information, and interaction with our website.

2. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

• To fulfill and manage your orders, payments, and returns.
• To send administrative information to you, such as order confirmations and shipping updates.
• To respond to your inquiries and offer support.
• To send you marketing and promotional communications (if you have opted in). You can opt-out at any time.
• To enforce our terms, conditions, and policies for business purposes, legal reasons, and contractual obligations.

3. Information Sharing and Disclosure

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

• Payment Processors: Razorpay (for secure payment processing).
• Logistics Partners: Delhivery (for order delivery).
• Infrastructure & Analytics: Cloudflare, Firebase, and Zoho.

We do not sell, rent, or trade your personal information to third parties for their promotional purposes.

4. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). Generally, tax invoices and related order records are retained for 8 years as per Indian regulations.

5. Your Privacy Rights

Under applicable data protection laws, including the DPDP Act, you have the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate personal information.
• Request the erasure of your personal information (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.

To exercise these rights, please visit our Data & Privacy Settings page or contact our Grievance Officer.

6. Contact Us / Grievance Officer

In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, the name and contact details of the Grievance Officer are provided below: